I had the BEST experience at Car Stop Texas with Tony!!! He was extremely honest, helpful and friendly. It was a quick, and painless process and I would absolutely recommend anyone to come up here and ask for Tony! You won’t regret it!!!
I would give them a five star rating when I first purchased my car but Omar sold me a lemon I took my car back to them 3 times within the 1st 3 months of purchase with the coolant light continue to come they said each time they couldn’t find any issue and that was do to the coolant reservior been over filled or it was a sensor issue in those few months I went from 1 gallon of coolant a week to 3 containers of coolant a day. They stated their mechanic was a master mechanic but he couldn’t work on an Audi basically he can only do oil changes and small car repairs had my car looked at the had several issues worth over 4,000.00+ in repairs. I had a warranty and the main issue that need fixings asap was not covered.I tried to get them to work with me a trading the car out and get something else they wanted be to but more money down 4;000.00 on top of the 3,000 I just wasted on a lemon they were not willing to wok we me all they talked about was them losing money not the customer. They were not worried about customer satisfaction at all. On top of that Omar had me purchase insurance that was to save me money money from the car insurance I had I made a down payment I should not have made another insurance payment for 30 days but the company asked for a 1st payment two weeks later from date of purchase and another in 30 days than my insurance was canceled and I could never speak to the agent left messages and he never called back. I had to get new car insurance with a different company. They just rip the customers off. I felt they should’ve worked with me to get me in a better reliable car without ask for so much down.they also to since I just had my car for 6 months I still owed for that loan and it would be added to the new purchase making my payment a month about 800 to 900 a month what a slap in the face first you sold a bad car then this not good business. They said they couldn’t take that loss or write it off or sell it. That is just bad business and bad customer service at its best. But I pray in the future that get and do better by people.
The Car Stop is the only stop you need for your next automobile purchase. The staff; Cat, is the saleswoman who went the extra mile for my satisfaction even with my finicky ways when it comes to buying a car. Hamid, was very friendly and helped in getting the deal smoothly along with Lucy in the finance department. Even the service after sale with Marcos, making sure my requests were met was exceptional and prompt with my satisfaction. I am very happy with my purchase of a really nice and clean truck.
the staff made this easy! BEST DEALERSHIP I HAVE EVER DEALT WITH! Thank you Robbie and Hamid
I can honestly say this dealership helped me get into a car with my horrible credit. Tony took the time to make sure I got approved. He even came and got me to complete the deal. If you’re looking for a vehicle that’s reliable this is your place and Tony is the man!